Missed call text back that keeps the customer
When a call goes unanswered, many callers simply try the next business. Missed call text back replies by text within seconds, so the caller knows you got the call and can tell you what they need.
What it does
Texts back straight away
A missed call triggers a text from your business number acknowledging the call and asking how you can help.
Continues the conversation
Replies come to your team, or to an AI assistant that answers common questions and collects the details.
Offers a booking
The text can include your booking link so the caller can pick a time without waiting for a call back.
Logs the lead
The missed call and the text conversation are saved to the contact, so nothing depends on someone checking voicemail.
How we set it up
- 01
Check your phone setup
We confirm how your number is hosted and how missed calls can be detected.
- 02
Register for business texting
US carriers require businesses to register before sending texts. We prepare the registration with you; approval is the carriers' decision and takes time.
- 03
Write the messages
We write the first text and the follow-ups in your voice, with a clear way to opt out.
- 04
Connect and monitor
We connect it to your records and calendar and watch the first weeks of conversations.
Where it fits
It suits businesses where the owner or crew is on a job when the phone rings: trades, home services, shops and solo operators.
If you would rather have calls answered than texted back, an AI receptionist picks up instead. Many businesses use both: the receptionist answers, and text back covers anything that still slips through.
Questions we get asked
What is missed call text back?
It is an automation that sends a text message to a caller when their call to your business is not answered, so they get an immediate response and can reply by text.
Is it legal to text someone who called my business?
Texting rules in the US are strict and depend on consent and message content. A reply to someone who just called you is treated differently from marketing texts, but you should confirm your specific use with counsel. We build in opt-out handling and carrier registration; we are not a law firm.
Does the text come from my business number?
That is the goal, and it depends on how your number is hosted. We confirm what is possible with your phone provider before setup.
Who answers when the caller texts back?
Your choice: your team, an AI assistant that handles common questions and booking, or the assistant first with a hand-off to your team.
How much does missed call text back cost?
We quote each build after a discovery call, because the price depends on what the system has to connect to and how much it has to handle. You get a fixed scope and price before any work starts.
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